Shipping & Returns
Tohetaka, LLC. Effective November 12, 2026
Shipping
Processing. Each order is packed by hand. Orders ship within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM Pacific ship the next business day.
Methods. We ship within the United States with USPS, and every order gets tracking.
Standard (USPS Ground Advantage): usually 2–5 business days. $8.99.
Priority (USPS Priority Mail): usually 1–3 business days. $11.99.
Free standard shipping (USPS Ground Advantage) on U.S. orders over $75, before tax.
Packaging. Our products come in glass. We wrap each one, seal the lids, and cushion the box so nothing shifts in transit.
Lost or damaged in transit. If your package is lost or arrives broken or leaking, email us within 30 days of delivery with your order number and a photo, and we’ll send a replacement or refund it.
Outside the US. We ship to US addresses only for now. If you’d like us to ship to your country, email hello@tohetaka.com and let us know where you are.
Returns and Refunds
We don’t accept returns. For hygiene reasons, skincare can’t be sent back once it has left us. Instead, we refund you in the cases below, and you keep or dispose of the product.
Arrived damaged, leaking, or wrong. Email hello@tohetaka.com within 30 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, including original shipping.
Not happy with it. If a product isn’t right for you, email us within 30 days of delivery with your order number and a few words about what didn’t work. We’ll refund the product price. Original shipping isn’t refunded in this case.
If your skin reacts. Stop using the product and email us at hello@tohetaka.com with the product name and the batch code on the label. We take every report seriously and will refund you. Please tell us whenever it happens; there’s no deadline for this.
Refunds. Processed within 3–5 business days of approval, back to the original payment method. Your bank may take a few more days to post it.
Exchanges. Because we make small batches, we can’t hold stock for exchanges. We’ll refund you, and you can place a new order.
Contact
hello@tohetaka.com, Monday–Friday, 9 AM–5 PM Pacific. We reply within 1–2 business days.
The Fine Print
Our liability is limited to the purchase price of the product. This policy doesn’t limit any rights you have under consumer protection law. California law governs, and the courts of San Diego County hear any disputes. We may update this policy; the date at the top shows the latest version.
Last updated: November 12, 2026